Product questions
Review the eight linked operating areas, role boundaries, workflows, and closure rule.
Read product overview →Support
Follow the evidence to the exact issue.
Choose help for product understanding, implementation, or live application work. Include the relevant product, inspection, NCR, RCA, CAPA, or review reference.
Choose the closest route
Product, implementation, or application help.
Sending the right evidence reference first makes a quality issue easier to follow without exposing unrelated data.
Implementation help
Prepare products, suppliers, released plans, roles, CAPA policy, and effectiveness rules.
See implementation →Application support
For access or operating issues in ERP.ai, include the affected reference and expected next state.
Email support@erp.ai →Useful context
Name the controlled object, not the screen position.
A durable reference allows support to follow the same evidence chain used by the quality process.
Product or supplierProvide the product or supplier code and the relevant approval or risk state.
InspectionProvide the released plan revision, inspection reference, type, result, and date.
NonconformanceProvide the NCR reference, severity, state, and the transition that did not occur.
CAPA or reviewProvide the action or effectiveness-review reference, current state, and expected next control.
Website navigation
Information lives here
- Product explanation
- Nonconformance and CAPA process
- Implementation and start guidance
Separate surfaces
ERP.ai support context
Application work lives there
- Account and access state
- Live quality records and workflow
- Saved evidence references
Include the reference. Preserve the evidence trail.
For application help, tell us the exact controlled object and expected next state.